Refund policy

At Keikei Designs Studio, each order is prepared with care. We want you to be happy with your purchase and ask that you review the following policy before placing your order.

Personalized & Custom Products
Because personalized and custom-made products are created specifically for you, they are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or we made an error with your order.

Please carefully review all names, spelling, dates, colors, sizes, and other personalization information before submitting your order. We are not responsible for errors in information provided by the customer.

Digital Products
Due to the nature of digital products and instant-access downloads, digital purchases are final sale and are not eligible for returns, exchanges, or refunds once the digital product has been delivered or accessed, except where required by applicable law.

Non-Personalized Products
For eligible non-personalized physical products, please contact us within 14 days of delivery to request a return. Items must be unused, unworn, unwashed, and in their original condition.

Please contact us before returning an item. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can evaluate the issue.

If the problem was caused by us, we will work with you to provide an appropriate replacement or refund.

Return Shipping
For approved returns that are not the result of an error or defect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations
If you need to cancel an order, please contact us as quickly as possible. Once production or personalization has begun, a custom order may no longer be eligible for cancellation.

Questions
If you have questions about a return, refund, damaged item, or order, please contact Keikei Designs Studio through our Contact Us page.